PKA Properties, managing a portfolio of over 225 investment properties, will internalize the janitorial function on December 1, 2024.
As part of this decision, PKA Properties has entered a partnership with Propbinder, an innovative platform for the real estate industry.
The decision to bring property management in-house is driven by a desire to provide better customer service to the company’s residents and commercial clients and to find the right partner to support digitalization and ensure a seamless transition. The choice fell on Propbinder, whose advanced AI platform enables enhanced tenant experience, efficient task management and improved collaboration with suppliers.
"Partnering with PKA Properties is a significant milestone for Propbinder. Their strong focus on green transition, improved tenant experiences, and social responsibility aligns with our vision of digitalizing the real estate industry. Through this partnership, we can create even better experiences for PKA Properties’ residents and commercial clients, ensuring property management that is both efficient and sustainable,” says Kim Andersen, Commercial Director, Propbinder.
AI-based tenant communication, supplier collaboration and digital task management
Propbinder’s platform simplifies tenant communication, allowing residents and commercial clients, in addition to the company’s other contact channels, to report issues and communicate directly with PKA Properties around the clock. Using AI technology, PKA Properties can quickly and accurately respond to inquiries from residents and commercial clients, ensuring prompt replies and consistent communication across the portfolio.
The platform also enables PKA Properties to centralize its suppliers, ensuring efficient supplier management and improved collaboration. When tasks need to be assigned to a supplier, it can be done digitally on Propbinder’s platform,where all necessary information about the property and task is automatically shared with just a few clicks. The platform also offers additional opportunities for PKA Properties, which can be gradually implemented in their property management.
“Our ultimate ambition is to attract and retain residents and commercial clients through attractive apartments and premises, not least with good, attentive customer service. With Propbinder we gain access to innovative tools in digital tenant communication, supplier management and property operations, which allow us to optimize workflows, enhance tenant experiences and better utilize our resources,” states Henrik Dahl Jeppesen, CEO, PKA Properties.
Facts
PKA Properties
PKA Properties is the asset management company for PKA. The company is responsible for asset management of the portfolio of directly owned Danish properties,including commercial and strategic initiatives across approximately 225residential and commercial properties, aiming to increase value creation. One of the company's main tasks is to ensure that the properties continue to evolve with a focus on green transition and social responsibility, as well as to offer up-to-date and attractive housing and space solutions for its residents and clients in the future.
Propbinder
Propbinder is a digital AI-powered platform that optimizes tenant communication, taskmanagement, and property operations while centralizing property data. With over 150,000 units in Denmark, Propbinder supports property administrators increating a more efficient and manageable property operation.
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