ServiceHub

Maximize tenant satisfaction with intelligent and efficient handling of inquiries. Make it easy for tenants to submit inquiries about their leases — both residential and. Propbinder's service hub integrates seamlessly with all leading management systems, including Unik, Proper, Eindom and Boligflow, ensuring automatic synchronization of tenant data and property teams.

Using AI-based automated categorization, Propbinder identifies and sends inquiries directly to the right person in the property team — from the first contact. At the same time, the system generates a brief summary of the content, so you can quickly form an overview without having to read the entire inquiry. This means faster response, fewer errors andthe shortest path to a solution, whether the case concerns administration, operations, accounting or other areas.

At the same time, Propbinder makes communication between tenants, administration and operational thinkers and more efficient. All relevant parties have access to the same updated information, ensuring a smooth dialogue, faster clarification and better service experiences.

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Optimize the interaction between the administration and the operations department with Propbinder's internal communication feature.

If there is information, documents or images that need to be shared internally, Propbinder can attach and forward these directly to the tenant inquiry or assignment. It can also be if another operations manager has to take over, if there is communication between the administration and operations, or if the person in charge has an internal note to himself regarding. the inquiry.

Propbinder's AI helps you answer inquiries quickly and accurately. When a tenant enters, the AI generates an intelligent response suggestion based on both the content of the request and the documents associated with the property — such as house order, lease or operating agreements.

This means that you no longer have to spend time on manual searches or repetitive formulations. You will receive a clear and relevant response proposal that you can send directly, edit or customize as needed.

The result is faster response times, more refined communication and higher satisfaction for both tenants and employees.

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Secure and simple file sharing in Propbinder makes it easy and secure to share relevant documents — whether with the tenant, vendor or property owner.

You can quickly attach files directly to a request or task, ensuring that the right people have access to the necessary information. These can be, for example, rental contracts, service reports, pictures or offer documents.

All files are shared in a GDPR-safe format with Propbinder, avoiding insecure emails and manual solutions. It provides a safe, efficient and structured document management — all in one place.

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Use Propbinder notifications to quickly and efficiently inform tenants about operational disruptions, scheduled works, urgent events, or other important updates. Notifications can be sent directly via email and SMS, so tenants are immediately informed — no matter where they are.

With just a few clicks, you can select the affected property (s), add a message and send the notification out to relevant tenants. It ensures clear and timely communication, minimises uncertainty and reduces the number of follow-up inquiries.

Notifications are an effective tool to create efficiency and safety for tenants — while saving time for boat operation and administration.

With Propbinder's app, the entire administration — from operations managers to technicians and service professionals — always has their tasks at hand, whether they're on the road or out on the property.

Create and manage tasks directly in the app, easily communicate with tenants and suppliers in real time, and upload photos with a single click. Get a complete overview of all tasks on a property andrecord working hours by checking in when the task starts. When a task is completed, the working time is logged automatically and the next task is visible, so that the day runs efficiently and in a structured way.

With the Propbinder app, communication between administration, tenants and suppliers is simplified, and both task management and time tracking are handled quickly and intuitively — all in one place.

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Once a request is completed, the tenant is given the opportunity to rate the progress via a Net Promoter Score (NPS) score. It gave a quick and easy to understand picture of the tenant's satisfaction with the handling of the case.

The feedback is recorded directly in Propbinder and can be displayed in aggregate or divided by e.g. property, team or employee. It provides valuable insight into where the service works well — and where there is potential for improvement.

In this way, the tenant's experience becomes an active part of the quality development of your organization.

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Streamline cooperation with your suppliers and craftsmen by creating them in Propbinder and sending requisitions or requests for quotations directly — quickly and easily. The vendor gets access to a free portal where they can handle tasks, add certificates and communicate in one place.

Requests can also be sent directly to the supplier's order system so that they continue to work in the system they know. You will receive continuously updated task status and a full overview of solution times and supplier activity.